Plans and payment
The Creator, Pro and Agency plans, monthly or yearly, the 100-credit pack, the free trial, card payment through Stripe and the Subscription page.
Clipfer offers three subscriptions, a top-up pack and a free trial. Everything is chosen and managed from the Studio's Subscription page, and paid by card through Stripe. Here is what each plan holds, how to pay, and what happens at the end of a period.
The free trial
Every new account gets 10 free credits, no card needed, with 5 GB of online storage and 30 minutes of transcription per month. These credits never expire: they stay on your account until you spend them, even after you pick a plan.
The three plans
| Plan | Monthly | Yearly (−25%) | Credits per period | Storage | Transcription |
|---|---|---|---|---|---|
| Creator | €19 / month | €171 / year | 150 | 50 GB | 300 min / month |
| Pro | €49 / month | €441 / year | 500 | 100 GB | 1,000 min / month |
| Agency | €149 / month | €1,341 / year | 2,000 | 250 GB | 4,000 min / month |
Prices are in euros, VAT included. The yearly plan is paid in one go, twelve months minus 25%, and the plan credits are still renewed every month, as with monthly billing. All five tools are included in every plan, along with collections and folder batches; only the number of credits, the storage and the transcription minutes change. No commitment: you cancel whenever you like.
Unused plan credits do not roll over: the log shows it as N credits from the previous period lost.
The top-up pack
The Top-up pack brings 100 credits for €15, as a one-time payment, with no renewal. These credits have no end date. It adds to a subscription, or works on its own if you prefer to pay as you go. Plan credits are always used first, pack credits next.
Choosing a plan and paying
- Open the Subscription page (account menu, or the Upgrade button at the top right), then click Upgrade (or Change plan).
- On the Choose a plan page, set the billing rhythm with the Monthly / Yearly switch; yearly shows the savings.
- Click Choose under the plan you want, or Buy a pack. The message Redirecting to checkout… takes you to the Stripe payment page, where you enter your card.
- Back in the Studio, the banner Payment received, thank you! appears, then Your balance is up to date. a few seconds later.
If you leave the payment page, the Payment cancelled banner says that nothing was charged. If the banner says the balance has not changed yet, it updates on its own within a few minutes. For large volumes or several teams, the Enterprise column offers Contact us.
The Subscription page
It gathers everything about your plan:
- At the top, your plan and its state: Active, Payment pending, Cancellation scheduled or Cancelled.
- Credits & features: Current balance, Plan credits, Top-up and trial credits, Online storage (used out of included) and Transcription this month. See details shows the expiry dates.
- Billing & payment: Next cycle credits, Renew date, Billing information and Invoices.
- Credit usage history, detailed in Understanding credits.
Managing your subscription
The Manage subscription button (or Manage in the Stripe portal) opens the secure Stripe customer portal. There you can change your payment method and address, view and download your invoices (View my invoices), and cancel the subscription.
After a cancellation, the state becomes Cancellation scheduled and the page shows Subscription cancelled: your credits stay valid until the end of the paid period. with the End of the paid period. You keep access until that date; afterwards, only pack and trial credits remain, and the account goes back to Free plan.
When a payment fails
If a charge does not go through, the state becomes Payment pending and the page shows Payment pending: update your payment method to keep your plan. Open the Stripe portal and update your card.